Refund Policy

General Refund Policy:

Telora Network strives to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies are aligned with the policies of the service providers we represent. Refunds may be issued under the following circumstances:

• Cancellation Before Installation: You may be eligible for a full refund of upfront payments made to Telora Network if canceled before service installation.
• Service Issues: Verifiable installation issues directly attributable to Telora Network may be refunded after review.
• Non-Refundable Items: Processing fees, installation charges, and administrative costs are non-refundable.

Refund Request Process:

• Submit a Request: Contact our customer service team within 14 days of the issue to initiate a request.
• Provide Documentation: You may be required to provide documents about the service issue.
• Refund Timelines: Approved refunds are processed within 7–14 business days.

For any inquiries regarding our refund policy, please contact our support team at 📞 +1 (833) 341-3395.